About us
TravelCare Mexico (TCM) offers real-time, 24/7/365 critical assistance services tailored for travelers in Mexico. We are the first-of-its-kind service, designed to fill the gaps that traditional travel insurance doesn’t cover, ensuring you have a stress-free and safe journey.
One Plan for All-Inclusive Support
Total Peace of Mind
Telehealth Access
Whether you’re feeling unwell or need medical advice, you can connect with bilingual doctors and nurses who are ready to assist you 24hrs
Unlimited Calls
doctors.
24/7 Availability
night
Live Consultations
Speak directly with medical professionals—no recordings or automated responses.
Emergency Support
Free Doctor Visit
during your trip
Roadside Assistance
Our Roadside Assistance service provides comprehensive support for any vehicle related issues you may encounter while traveling in Mexico. Whether you’re dealing with a flat tire or need a tow, we’ve got you covered.
Why Choose TravelCare
Mexico?
Experience worry-free travel with exclusive benefits designed to keep you safe and supported throughout your trip.
24/7 Emergency Support
Get round-the-clock medical, roadside, and legal assistance from our dedicated team, ensuring help is just a call away.
Nationwide Coverage
No matter where you travel in Mexico, our trusted network ensures you have access to emergency services anytime, anywhere.
Fast Roadside Assistance
Flat tire? Dead battery? We’ve got you covered. Enjoy quick-response roadside support to keep your journey smooth.
Instant Telehealth Access
Need a doctor while traveling? Get immediate virtual consultations and expert medical guidance at any time.
Legal & Travel Assistance
Lost a document? Facing a legal issue? Our experts are ready to provide legal guidance and help navigate any travel concerns.
One Simple Plan – Only $29.99
No hidden fees, no complex plans—just one affordable flat rate get you covered with travel assistance for 30 days.
Proven Excellence in Travel Assistance
Services in Mexico are provided by Telasist, a seasoned Mexican company with 25+ years providing assistance to residents in Mexico. Our plans include a 24/7 – 365 day English speaking call center. All calls are answered live – no recordings, no call-backs, and no appointment needed.
Over 7 Million Users in
Mexico
Years Providing Assistance to Residents in Mexico
Representatives
Throughout Mexico
24/7
Assisting you 365 Days of
the year
Frequently Asked Questions
Find answers to the most common questions about TravelCare Mexico and how our 24/7 assistance keeps you safe during your trip.
What is TravelCare Mexico?
TravelCare Mexico (TCM) is a 24/7 traveler assistance service designed to provide medical, roadside, and legal support while you’re in Mexico. We complement travel insurance by offering real-time help when you need it most.
Does TravelCare Mexico replace travel insurance?
No, we don’t compete with travel insurance—we complete it. While travel insurance reimburses you after an incident, TravelCare Mexico provides immediate assistance when you need help on the spot.
How much does the TravelCare Mexico plan cost?
We offer one simple plan for $29.99 per trip. This flat rate covers your entire stay in Mexico, with no hidden fees or extra charges.
How long is my TravelCare Mexico plan valid?
Your $29.99 per adult plan covers a maximum of 30 days per trip. Whether you’re staying a few days or several weeks, you’re protected from the moment you arrive until you leave. Children under 16 are free when accompanied by a Covered adult. Trips over 30 days must be renewed under the same pricing and conditions.
What services are included in the $29.99 plan?
With TravelCare Mexico, you get access to:
✅ 24/7 Telehealth & Medical Assistance (Doctor consultations, emergency guidance)
✅ Emergency Ambulance Services
✅ Roadside Assistance (Towing, flat tire fixes, fuel delivery, battery jump-starts)
✅ Legal Assistance (Help in case of travel-related legal issues or accidents)
✅ Concierge Support (Travel help, document assistance, and more)
How can I purchase a TravelCare Mexico plan?
You can buy your plan online through our website in just a few clicks. Once purchased, you’ll receive an instant confirmation with details on how to access assistance.
How do I get help if I have an emergency?
If you need assistance, simply call our 24/7 hotline (provided after purchase). Our team will connect you with medical professionals, emergency services, or legal advisors, depending on your situation.
What is TravelCare Mexico?
TravelCare Mexico (TCM) is a 24/7 traveler assistance service designed to provide medical, roadside, and legal support while you’re in Mexico. We complement travel insurance by offering real-time help when you need it most.
Does TravelCare Mexico replace travel insurance?
No, we don’t compete with travel insurance—we complete it. While travel insurance reimburses you after an incident, TravelCare Mexico provides immediate assistance when you need help on the spot.
How long is my TravelCare Mexico plan valid?
Your $29.99 per adult plan covers a maximum of 30 days per trip. Whether you’re staying a few days or several weeks, you’re protected from the moment you arrive until you leave. Children under 16 are free when accompanied by a Covered adult. Trips over 30 days must be renewed under the same pricing and conditions.
What services are included in the $29.99 plan?
With TravelCare Mexico, you get access to:
✅ 24/7 Telehealth & Medical Assistance (Doctor consultations, emergency guidance)
✅ Emergency Ambulance Services
✅ Roadside Assistance (Towing, flat tire fixes, fuel delivery, battery jump-starts)
✅ Legal Assistance (Help in case of travel-related legal issues or accidents)
✅ Concierge Support (Travel help, document assistance, and more)
How can I purchase a TravelCare Mexico plan?
You can buy your plan online through our website in just a few clicks. Once purchased, you’ll receive an instant confirmation with details on how to access assistance.