Privacy Policy

1. Introduction

TravelCareMexico ("we," "us," or "our") operates the TravelCareMexico website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and purchase travel assistance certificates.

2. Information We Collect

Personal Information

• Account information: Name, email address, and password when you create an account
• Purchase information: Travel dates, destinations, names of travelers, and email address
• Communication data: Messages sent to us via our contact form

Payment Information

We do not collect or store credit card information. All payment processing is handled by Stripe, which maintains its own privacy policy and PCI-DSS compliance.

Technical Information

• IP address and browser information
• Cookies and similar tracking technologies (see our Cookie Policy)
• Pages visited and interaction data

3. How We Use Your Information

• To process purchases and issue travel certificates
• To create and manage your account
• To send your travel certificates via email
• To respond to customer service inquiries
• To improve our website and coordination services
• To comply with legal obligations

4. Information Sharing

We share your information with:

• TelAsist: Traveler names, travel dates, and destinations are shared with TelAsist so assistance can be coordinated during the certificate period
• Stripe: Payment processing (governed by Stripe's Privacy Policy)
• Service providers: Email delivery services and hosting providers under confidentiality agreements

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and purchase records for 7 years to comply with legal and tax obligations. You may request deletion of your account data by contacting us, subject to our legal retention requirements.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

Exercise these rights by contacting us at info@travelcaremexico.com.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated date.

11. Contact

For privacy-related questions, contact us at: info@travelcaremexico.com